Help & Quick Start

Everything you need to plan, book and manage your trip in one place.

💡 Book as a guest or create a free account. An account keeps your bookings together in My Account.

Quick links

Create an account

A free account keeps your bookings together and makes them easy to find later.

  1. Open the Log in page from the top-right corner of the website.
  2. Choose the “Sign up” link below the login form.
  3. Enter your full name, email address and password, then submit the form.

💡 You can also check out as a guest, but guest bookings will not appear in My Account.

Sign up

Find an activity

Search the catalogue or use the filters to find the right tour or experience.

  1. Open Activities from the main menu.
  2. Search by name, or filter by category, destination, maximum price and sorting.
  3. Open an activity to see photos, duration, price, what is included and traveller comments.

💡 Tap any activity photo to view it larger and move between images with the previous and next buttons.

Explore activities

Make a booking

Choose your date and group size, then confirm your contact details.

  1. On the activity page, select your travel date and the number of people.
  2. Choose Book now to go straight to the cart, or Add to cart to keep browsing.
  3. In the cart, review the date and quantity, then choose Checkout.
  4. Enter your full name, email address and phone number, then confirm the booking.

💡 Your booking reference appears on the confirmation page. Keep it for any questions or payments.

Your cart

Payment and invoice

Every confirmed booking creates an invoice with the payment details.

  1. Download the PDF invoice from the confirmation page.
  2. Pay by bank transfer using the bank details printed on the invoice.
  3. Or send the invoice on WhatsApp to arrange payment with our team.

💡 When email delivery is configured, a copy of the invoice is also sent to your email address.

Your account and bookings

Log in to see the bookings you made while signed in.

  1. Choose Log in at the top right and enter your email and password.
  2. Open My Account to see each booking reference, booking date, total, status and items.
  3. Contact us with the booking reference if you need help with a booking.

💡 Bookings made as a guest are not linked to an account. Sign in before booking to keep them together.

My account

Comments, photos and sharing

Read real traveller comments, share an activity or send it to friends.

  1. Open an activity and scroll to the Comments section.
  2. Enter your name, an optional email address and your comment, then post it.
  3. Use the share buttons for Facebook, X, WhatsApp or Telegram, or copy the activity link.

💡 Comments are published immediately and may be reviewed by our team.

Activities

Install the mobile app

Add Timor Explore to your home screen and open it like a normal app.

  1. On Android or desktop Chrome, use the Install app button in the footer, or choose Install app from the browser menu.
  2. On iPhone or iPad, open the site in Safari, tap Share, then choose Add to Home Screen.
  3. Open the app from your home screen. The icon uses the site logo.

💡 Installation requires HTTPS. If the button is hidden, use your browser menu instead.

Language and AI help

Use the site in your preferred language and get instant answers from the AI assistant.

  1. Open the language menu at the top right and choose Tetun, English, Português, Bahasa Indonesia or 中文.
  2. Tap the AI Chatbot button to ask about activities, prices, destinations or booking.
  3. For a personal reply, contact our team on WhatsApp or email.

💡 Your language choice is remembered for your next visit.

Frequently asked questions

Do I need an account to book?

No. You can check out as a guest. Create a free account if you want your bookings listed in My Account.

How do I pay?

Confirm the booking, then use the bank details on your invoice or send the invoice to us on WhatsApp to arrange payment.

Where can I find my invoice?

The confirmation page has a PDF download. When email is set up, a copy is also sent to your email address.

Can I change or cancel a booking?

Contact us on WhatsApp or by email with your booking reference. Our team will check availability and help you.

Are prices per person?

Yes. Prices are per person in US dollars, and the cart multiplies the price by the quantity.

Can I book for a large group?

The cart allows up to 20 people per activity and date. For larger groups, contact us so we can arrange it.

How do I install the app?

Use the Install app button in the footer on Android or Chrome, or Share → Add to Home Screen in Safari on iPhone and iPad.

How do I change the language?

Use the language menu at the top right. You can switch between all five languages at any time.

Still need help?

Send us your booking reference and question. Our team can help by WhatsApp, email or the AI assistant.

📍 Rua de Area Branca Dili, Timor-Leste

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WhatsApp AI Chatbot